SageOps plugs into your MSP as a trusted escalation resource — handling P1 incidents, 3rd line issues, and infrastructure projects so your clients never feel the gap.
No retainer required to start. Engage us when you need us — white-label or branded, your call.
Fast response on critical incidents. We stabilise the situation, communicate clearly, and hand back full documentation to your team.
Senior-level remote diagnosis across Windows Server, M365, networking, and infrastructure. We solve what your L1/L2 team gets stuck on.
Migrations, upgrades, and new deployments from planning to go-live. M365, Azure, on-prem, hybrid — we have done it all.
Detailed reports your clients can act on. Network health, security posture, and cloud readiness written in plain language.
Absorb ticket overflow during peak periods, staff leave, or rapid growth. We operate inside your PSA tools and follow your processes.
Accurate, vendor-agnostic hardware and software quotes. We spec the right kit for the job without the upsell.
Straightforward hourly rates. Engage us as needed or discuss a block of hours for priority access.
Planned support, scheduled troubleshooting, and overflow tickets during business hours.
Overflow ticket handling, infrastructure consulting, and advisory for your MSP team.
Priority response for P1 incidents and high-impact escalations. We drop everything and engage.
We handle the work that takes MSPs weeks. From migrations to incident response, we've got the depth to solve it.
Webmail to 365, Gmail to 365, hybrid setups. Clean, zero-downtime cutover with full user training.
Physical to virtual, on-prem to hybrid cloud, datacenter migrations. We handle the DNS, verify DNS, test failover.
Design and deploy — 3-2-1 strategy, off-site cloud backups (Backblaze, Azure, S3), RTO/RPO testing, and runbooks.
Server outages, security incidents, network failures. Sub-1hr response, root cause analysis, post-incident docs.
Server room audits, security posture reviews, capacity planning, Windows/Hyper-V/VMware optimization.
We work inside your stack — ConnectWise, Autotask, Halo, Kaseya, N-able. Or we use our own tools if preferred.
No complicated onboarding. Most MSPs are operational with us within 48 hours of first contact.
15 minutes. We learn your stack, your clients, and how you like to operate.
We plug into your PSA and comms tools — or use our own. No disruption to your workflow.
WhatsApp, email, or ticket — you escalate to us when you need backup. No minimum hours.
We fix the issue and hand back clean documentation. Your client experience stays intact.